User Cancellation Policy
In the unfortunate situation that an event cancels, the User agrees and understands that the facility has been turned down to other prospective Users. For this reason, the below cancellation fee schedule will apply:
All cancellation requests must be received in writing or by phone for confirmation and approval.
- If circumstances out of Total Soccer Arena’s control (TSA) cause cancellation of the User’s reservation. TSA will re-book the cancelled reservation. A refund will be issued if TSA is unable to re-book a cancelled reservation.
Advanced / long term reservations cancellations must be requested with at least 30 days’ notice for 50% of the rental fee to be considered for refund.